All of the statements in this document are about the best-practice processes and systems your organisation has for managing disputes and addressing complaints, grievances and appeals. Tick your level of agreement or disagreement with each and then note what priority it is for your organisation.
The PBC website acknowledges the traditional owners of country throughout Australia and their continuing
connection to land, culture and community.
We pay our respects to elders past, present and emerging.
Sensitivity disclaimer
Aboriginal and Torres Strait Islander people should be aware that this website may contain images, voices or
names of deceased persons in photographs, film, audio recordings or printed material.
Content disclaimer
While the PBC website has used all reasonable endeavours to ensure that the information on this website is as
accurate as possible, it does not guarantee and accepts no legal liability arising from or connected to, the
accuracy, reliability, currency or completeness of any material contained on this website or any linked sites.
Links to external websites are inserted for convenience and do not constitute endorsement of material within
those sites, or any associated organisation, product or service. The owners of these external websites are solely
responsible for the operation and information found on their sites.
We recommend that users exercise their own skill and care in their use of this website and carefully evaluate the
accuracy, currency, completeness and relevance of the material for their purposes.
